Sun-microsystems 6900 Manuale Utente Pagina 1

Sun Microsystems, Inc.4150 Network CircleSanta Clara, CA 95054 U.S.A.650-960-1300Send comments about this document to: [email protected] StorEd

List of Figures XSun Proprietary/Confidential: Internal Use OnlyFIGURE 5-11 A4 or B4 FC Link Data-Host Notification 60FIGURE 5-12 Storage Service Proc

80 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlyenclosure Discovery “Discove

Chapter 7 Troubleshooting Switches 81Sun Proprietary/Confidential: Internal Use Onlyport StateChange+“port.1 in SWITCHdiag185 (ip=xxx.20.67.185) is no

82 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTABLE 7-2 lists the switch e

Chapter 7 Troubleshooting Switches 83Sun Proprietary/Confidential: Internal Use Onlyoob Comm_LostDown Y “Lost communication withsw1a(ip=xxx.20.67.213)

84 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlyport StateChange+“port.1 in

Chapter 7 Troubleshooting Switches 85Sun Proprietary/Confidential: Internal Use Onlysetupswitch Exit ValuesTABLE 0-1 lists the setupswitch exit values

86 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyNote – If multiple systems a

87CHAPTERSun Proprietary/Confidential: Internal Use Only8Troubleshooting the Sun StorEdgeT3+ Array DevicesThe Sun StorEdge T3+ array is a high-perform

88 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTroubleshooting the T1 or T2

Chapter 8 Troubleshooting the Sun StorEdge T3+ Array Devices 89Sun Proprietary/Confidential: Internal Use OnlyNotification EventsFIGURE 8-1 shows a ty

List of Figures XISun Proprietary/Confidential: Internal Use OnlyFIGURE 11-8 Successful Switch Test Results 153FIGURE 11-9 Multipath Recovery using th

90 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyIf both T ports go offline,

Chapter 8 Troubleshooting the Sun StorEdge T3+ Array Devices 91Sun Proprietary/Confidential: Internal Use Only...continued from previous page...------

92 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼To Verify the Storage Servi

Chapter 8 Troubleshooting the Sun StorEdge T3+ Array Devices 93Sun Proprietary/Confidential: Internal Use OnlyFRU Tests Available for the T1 or T2 Dat

94 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only When you insert a loopback

Chapter 8 Troubleshooting the Sun StorEdge T3+ Array Devices 95Sun Proprietary/Confidential: Internal Use OnlySun StorEdge T3+ Array Event GridThe Sto

96 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTABLE 8-1 lists all of the e

Chapter 8 Troubleshooting the Sun StorEdge T3+ Array Devices 97Sun Proprietary/Confidential: Internal Use Onlyinterface.loopcard.cableAlarm- Red Y The

98 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlypower.fan Alarm- Red Y The s

Chapter 8 Troubleshooting the Sun StorEdge T3+ Array Devices 99Sun Proprietary/Confidential: Internal Use Onlyenclosure Audit Auditing a new SunStorEd

XII Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only

100 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlyoob Comm_Lost Down Y OutOfB

Chapter 8 Troubleshooting the Sun StorEdge T3+ Array Devices 101Sun Proprietary/Confidential: Internal Use Onlyenclosure Discovery The Storage Automat

102 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlyenclosure QuiesceStart Quie

Chapter 8 Troubleshooting the Sun StorEdge T3+ Array Devices 103Sun Proprietary/Confidential: Internal Use Onlypower StateChange+The status of the PCU

104 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlydisk StateChange-Red Y The

Chapter 8 Troubleshooting the Sun StorEdge T3+ Array Devices 105Sun Proprietary/Confidential: Internal Use Onlyvolume StateChange-Red Y 1. Open a Teln

106 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only

107CHAPTERSun Proprietary/Confidential: Internal Use Only9Troubleshooting VirtualizationEngine DevicesThis chapter describes how to troubleshoot the v

108 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyVirtualization Engine Diagn

Chapter 9 Troubleshooting Virtualization Engine Devices 109Sun Proprietary/Confidential: Internal Use OnlyError Log Analysis Commands▼ To Display the

List of Tables XIIISun Proprietary/Confidential: Internal Use OnlyList of TablesTABLE 1-1 Sun StorEdge 3900 and 6900 Series Configurations 1TABLE 3-1

110 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyExample▼To Clear the Log● T

Chapter 9 Troubleshooting Virtualization Engine Devices 111Sun Proprietary/Confidential: Internal Use OnlyPower LED CodesThe virtualization engine LED

112 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyBack Panel FeaturesThe back

Chapter 9 Troubleshooting Virtualization Engine Devices 113Sun Proprietary/Confidential: Internal Use OnlyFC Link Error Status ReportThe virtualizatio

114 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyNote – If the t3ofdg(1M) is

Chapter 9 Troubleshooting Virtualization Engine Devices 115Sun Proprietary/Confidential: Internal Use OnlyNote – The Serial Loop IntraConnect (SLIC) d

116 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyDisplaying the VLUN Serial

Chapter 9 Troubleshooting Virtualization Engine Devices 117Sun Proprietary/Confidential: Internal Use Only▼To Display Sun StorEdge Traffic Manager(MPx

118 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyViewing the Virtualization

Chapter 9 Troubleshooting Virtualization Engine Devices 119Sun Proprietary/Confidential: Internal Use Only2. Optionally open a Telnet session to the v

XIV Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTABLE A-5 Virtualization En

120 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼To Failback the Virtualiza

Chapter 9 Troubleshooting Virtualization Engine Devices 121Sun Proprietary/Confidential: Internal Use Onlya. If no failures occur, the command exits w

122 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyCODE EXAMPLE 9-6 Error-Free

Chapter 9 Troubleshooting Virtualization Engine Devices 123Sun Proprietary/Confidential: Internal Use Only6. If either port 1 or port 2 is offline, ch

124 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼To Reset the SAN Database

Chapter 9 Troubleshooting Virtualization Engine Devices 125Sun Proprietary/Confidential: Internal Use Only▼To Reset the SAN Database on a Single Virtu

126 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyRestarting the slicd Daemon

Chapter 9 Troubleshooting Virtualization Engine Devices 127Sun Proprietary/Confidential: Internal Use Only4. To restart the slicd for the v1 virtualiz

128 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyProduct Type : FC-FC-3 SVE

Chapter 9 Troubleshooting Virtualization Engine Devices 129Sun Proprietary/Confidential: Internal Use OnlyDiagnosing a creatediskpools(1M)FailureWhen

XVSun Proprietary/Confidential: Internal Use OnlyPrefaceThe Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide provides guidelinesfor isolati

130 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only2. Run the showswitch(1M) c

Chapter 9 Troubleshooting Virtualization Engine Devices 131Sun Proprietary/Confidential: Internal Use Only3. After corrective action has been successf

132 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyVirtualization Engine Event

Chapter 9 Troubleshooting Virtualization Engine Devices 133Sun Proprietary/Confidential: Internal Use OnlyTABLE 9-5 lists the Virtualization Engine Ev

134 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlyoob.slicd Comm_LostDown The

Chapter 9 Troubleshooting Virtualization Engine Devices 135Sun Proprietary/Confidential: Internal Use Onlyve_diag DiagnosticTest-Red The ve_diag test

136 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only

137CHAPTERSun Proprietary/Confidential: Internal Use Only10Troubleshooting Using MicrosoftWindows 2000General Notes Use the Manufacturer’s HBA Utilit

138 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTroubleshooting Tasks Using

Chapter 10 Troubleshooting Using Microsoft Windows 2000 139Sun Proprietary/Confidential: Internal Use OnlyChecking the Version of the Sun StorEdge T3+

XVI Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyChapter 6 provides informat

140 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼To Use the Sun StorEdge T3

Chapter 10 Troubleshooting Using Microsoft Windows 2000 141Sun Proprietary/Confidential: Internal Use Only4. Compare the healthy Sun StorEdge 3900 ser

142 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlyc. To view details about th

Chapter 10 Troubleshooting Using Microsoft Windows 2000 143Sun Proprietary/Confidential: Internal Use OnlyFIGURE 10-7 displays example ouput for a Sun

144 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyFIGURE 10-8 displays exampl

Chapter 10 Troubleshooting Using Microsoft Windows 2000 145Sun Proprietary/Confidential: Internal Use OnlyTABLE 10-1 lists some of the codes and descr

146 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only

147CHAPTERSun Proprietary/Confidential: Internal Use Only11Example of Fault IsolationIn the following example, a fault was injected into a running Sun

148 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyIn this configuration, Port

Chapter 11 Example of Fault Isolation 149Sun Proprietary/Confidential: Internal Use OnlyThe primary path to Drive F: failed. The alternate path is cur

Preface XVIISun Proprietary/Confidential: Internal Use OnlyTypographic ConventionsShell PromptsTypeface Meaning ExamplesAaBbCc123 The names of command

150 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyFIGURE 11-4 Diagnostics Usi

Chapter 11 Example of Fault Isolation 151Sun Proprietary/Confidential: Internal Use OnlyIn the examples shown in FIGURE 11-5, FIGURE 11-6, and FIGURE

152 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyFIGURE 11-6 Storage Automat

Chapter 11 Example of Fault Isolation 153Sun Proprietary/Confidential: Internal Use OnlyThe first run failed, indicating a problem with either the GBI

154 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyFIGURE 11-9 Multipath Recov

155APPENDIXSun Proprietary/Confidential: Internal Use OnlyAVirtualization Engine ReferencesThis appendix contains the following information: “SRN Ref

156 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTABLE A-1 SRN ReferenceSRN

Appendix A Virtualization Engine References 157Sun Proprietary/Confidential: Internal Use Only70021 The drive is offline. If the change was unintentio

158 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only71001 This is a generic er

Appendix A Virtualization Engine References 159Sun Proprietary/Confidential: Internal Use OnlySRN/SNMP Single Point-of-FailureDescriptionsTABLE A-2 pr

XVIII Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyRelated DocumentationProd

160 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyPort Communication Numbers

Appendix A Virtualization Engine References 161Sun Proprietary/Confidential: Internal Use Only050 An attempt to write a value intononvolatile storage

162 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTABLE A-5 Virtualization E

163APPENDIXSun Proprietary/Confidential: Internal Use OnlyBConfiguration Utility ErrorMessagesThe Sun StorEdge 3900 and 6900 Series Reference Manual l

164 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyVirtualization Engine Erro

Appendix B Configuration Utility Error Messages 165Sun Proprietary/Confidential: Internal Use OnlyCommon tovirtualization engineAfter resetting the vi

166 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlycheckvemap Cannot establis

Appendix B Configuration Utility Error Messages 167Sun Proprietary/Confidential: Internal Use Onlyrestorevemap • The import zone data failed.• The res

168 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlySwitch Error MessagesTABLE

Appendix B Configuration Utility Error Messages 169Sun Proprietary/Confidential: Internal Use Onlycheckswitch • The current configuration on$switch do

Preface XIXSun Proprietary/Confidential: Internal Use OnlySANbox-8/16Segmented Loop FCSwitch• SANbox-8/16 Segmented Loop Fibre Channel Switch Manageme

170 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlysetswitchflash Invalid fla

Appendix B Configuration Utility Error Messages 171Sun Proprietary/Confidential: Internal Use OnlySun StorEdge T3+ Array Partner GroupError MessagesCa

172 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyCommon to SunStorEdge T3+

Appendix B Configuration Utility Error Messages 173Sun Proprietary/Confidential: Internal Use Onlycheckt3mount • The $lun status reported a bad ornone

174 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlyrestoret3config • $LUN con

Appendix B Configuration Utility Error Messages 175Sun Proprietary/Confidential: Internal Use OnlyOther Error MessagesTABLE B-4 Other SUNWsecfg Error

176 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only

Abbreviations and Acronyms-177Sun Proprietary/Confidential: Internal Use OnlyAbbreviations and AcronymsThis list contains definitions for acronyms use

Abbreviations and Acronyms-178 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only

Index 179Sun Proprietary/Confidential: Internal Use OnlyIndexNUMERICS2 Gbit switcherror messages, 1683Com Ethernet hubs, 35AA1 or B1 linkverifying, 45

PleaseRecycleCopyright2003SunMicrosystems,Inc.,4150NetworkCircle,SantaClara,California95054,U.S.A.Allrightsreserved.SunMicrosystems,Inc.hasintellectua

XX Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyAccessing Sun Documentation

Index 180 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyDMP-enabled pathsre

Index 181Sun Proprietary/Confidential: Internal Use OnlyinstallationsSun StorEdge Traffic Manager, 5VERITAS VxDMP, 5isolatingA1 or B1 FC link, 48A2 or

Index 182 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlyswitches, 74SAN dat

Index 183Sun Proprietary/Confidential: Internal Use Onlytest examplescommand line, 27qlctest(1M), 27switchtest(1M), 28testing FRUs, 5testshow to run,

Index 184 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyZzonemodifications,

1CHAPTERSun Proprietary/Confidential: Internal Use Only1IntroductionThe Sun StorEdge 3900 and 6900 series storage subsystems are completepreconfigured

2 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyPredictive Failure Analysis (

3CHAPTERSun Proprietary/Confidential: Internal Use Only2General TroubleshootingProceduresThis chapter contains the following sections: “High-Level Tr

4 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only1. Discover the error by chec

Chapter 2 General Troubleshooting Procedures 5Sun Proprietary/Confidential: Internal Use Only4. Check the status of the Sun StorEdge network FC switch

6 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyNote – These tests isolate th

Chapter 2 General Troubleshooting Procedures 7Sun Proprietary/Confidential: Internal Use OnlyVerifying the Configuration SettingsDuring the course of

8 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyCODE EXAMPLE 2-1 checkdefault

Chapter 2 General Troubleshooting Procedures 9Sun Proprietary/Confidential: Internal Use Only2. If anything is marked FAIL, check the /var/adm/log/SEc

Contents IIISun Proprietary/Confidential: Internal Use OnlyContentsPreface XVHow This Book Is Organized XVUsing UNIX Commands XVITypographic Conventio

10 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyClearing the Lock FileIf you

Chapter 2 General Troubleshooting Procedures 11Sun Proprietary/Confidential: Internal Use OnlySun StorEdge 6900 Series MultipathingExampleThis Sun Sto

12 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyCurrently, one 10-Gbyte VLUN

Chapter 2 General Troubleshooting Procedures 13Sun Proprietary/Confidential: Internal Use OnlyFIGURE 2-3 Primary Data Paths to the Master Sun StorEdge

14 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyThe host, using multipathing

Chapter 2 General Troubleshooting Procedures 15Sun Proprietary/Confidential: Internal Use OnlyThe virtualization engine recognizes the primary (active

16 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyMultipathing Options in the

Chapter 2 General Troubleshooting Procedures 17Sun Proprietary/Confidential: Internal Use OnlyNote that in the Class and State fields, the virtualizat

18 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only2. Using the Storage Automat

Chapter 2 General Troubleshooting Procedures 19Sun Proprietary/Confidential: Internal Use OnlyNote – To confirm that a failover is occurring, open a T

Contents IVSun Proprietary/Confidential: Internal Use OnlySun StorEdge 6900 Series Multipathing Example 11Multipathing Options in the Sun StorEdge 690

20 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼To View the Dynamic Multi-P

Chapter 2 General Troubleshooting Procedures 21Sun Proprietary/Confidential: Internal Use Only2. Use the luxadm(1M) command to display further informa

22 Sun StorEdge 3900 and 6900 2.0 Series Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼To Put the DMP-Enabled Path

23CHAPTERSun Proprietary/Confidential: Internal Use Only3Troubleshooting ToolsThis chapter contains the following information related to tools used to

24 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyExample TopologyIn the Stora

Chapter 3 Troubleshooting Tools 25Sun Proprietary/Confidential: Internal Use OnlyGenerating Component-Specific Event GridsThe Storage Automated Diagno

26 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyMicrosoft Windows 2000 Syste

Chapter 3 Troubleshooting Tools 27Sun Proprietary/Confidential: Internal Use OnlyCommand Line Test ExamplesTo run a single Sun StorEdge diagnostic tes

28 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Onlyswitchtest(1M)switchtest(1M)

Chapter 3 Troubleshooting Tools 29Sun Proprietary/Confidential: Internal Use OnlyMonitoring Sun StorEdge T3 and T3+Arrays Using the Explorer DataColle

Contents VSun Proprietary/Confidential: Internal Use OnlyTroubleshooting the A1 or B1 FC Link 42Verifying the Data Host 45FRU Tests Available for the

30 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only3. Before running the Explor

Chapter 3 Troubleshooting Tools 31Sun Proprietary/Confidential: Internal Use Only You can now run /opt/SUNWexplo/bin/explorer for information about t

32 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyMonitoring Host Bus Adapters

Chapter 3 Troubleshooting Tools 33Sun Proprietary/Confidential: Internal Use OnlyFIGURE 3-3 Qlogic SANblade Manager HBA Driver and Firmware Versions

34 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyQLogic SANblade Manager is a

35CHAPTERSun Proprietary/Confidential: Internal Use Only4Troubleshooting Ethernet HubsThe Sun StorEdge 3900 and 6900 series uses an Ethernet hub as th

36 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only

37CHAPTERSun Proprietary/Confidential: Internal Use Only5Troubleshooting the Fibre Channel(FC) LinksFC links diagnose Sun StorEdge network FC componen

38 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyFC LinksThe following sectio

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 39Sun Proprietary/Confidential: Internal Use OnlyFC Link DiagramsFIGURE 5-1 shows the basic com

VI Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼ To Replace the Alternate M

40 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTABLE 5-2 and FIGURE 5-2 sho

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 41Sun Proprietary/Confidential: Internal Use OnlyFIGURE 5-2 Sun StorEdge 6900 Series FC Link Di

42 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTroubleshooting the A1 or B1

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 43Sun Proprietary/Confidential: Internal Use OnlyFIGURE 5-3, FIGURE 5-4, and FIGURE 5-5 are exa

44 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyFIGURE 5-5 Storage Service P

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 45Sun Proprietary/Confidential: Internal Use OnlyVerifying the Data HostThe following example s

46 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyAn error in the A1 or B1 FC

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 47Sun Proprietary/Confidential: Internal Use OnlyCODE EXAMPLE 5-3 switchtest(1M) Called With Op

48 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼To Isolate the A1 or B1 FC

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 49Sun Proprietary/Confidential: Internal Use OnlyTroubleshooting the A2 or B2 FC LinkThe A2 or

Contents VIISun Proprietary/Confidential: Internal Use Only▼ To Clear the Log 110Virtualization Engine LEDs 110Power LED Codes 111Interpreting LED Ser

50 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyFIGURE 5-7 A2 or B2 FC Link

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 51Sun Proprietary/Confidential: Internal Use OnlyVerifying the Data HostAn error in the A2 or B

52 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyVerifying the A2 or B2 FC Li

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 53Sun Proprietary/Confidential: Internal Use Only5. If the switch and the GBIC show no errors,

54 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTroubleshooting the A3 or B3

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 55Sun Proprietary/Confidential: Internal Use OnlyFIGURE 5-9 A3 or B3 FC Link Storage Service Pr

56 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyVerifying the Data HostAn er

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 57Sun Proprietary/Confidential: Internal Use OnlyCODE EXAMPLE 5-6 DMP Error MessageVerifying th

58 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼To Isolate the A3 or B3 FC

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 59Sun Proprietary/Confidential: Internal Use OnlyQuiescing the I/O on the A3 or B3 Link1. Deter

VIII Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only▼ To Use the Sun StorEdge

60 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTroubleshooting the A4 or B4

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 61Sun Proprietary/Confidential: Internal Use OnlyFIGURE 5-12 Storage Service Processor-Side Not

62 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyVerifying the Data HostA pro

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 63Sun Proprietary/Confidential: Internal Use OnlyTo verify that the failover luxadm display can

64 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyCODE EXAMPLE 5-8 Failed Path

Chapter 5 Troubleshooting the Fibre Channel (FC) Links 65Sun Proprietary/Confidential: Internal Use Only5. Rerun switchtest.a. If switchtest fails, re

66 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only

67CHAPTERSun Proprietary/Confidential: Internal Use Only6Troubleshooting Host DevicesThis chapter describes how to troubleshoot components associated

68 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyFIGURE 6-1 Sample Host Event

Chapter 6 Troubleshooting Host Devices 69Sun Proprietary/Confidential: Internal Use OnlyTABLE 6-1 lists all the host events in the Storage Automated D

List of Figures IXSun Proprietary/Confidential: Internal Use OnlyList of FiguresFIGURE 2-1 Sun StorEdge 6900 Series Logical View 11FIGURE 2-2 Primary

70 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyComponentEventT ypeSeverityA

Chapter 6 Troubleshooting Host Devices 71Sun Proprietary/Confidential: Internal Use OnlyReplacing the Master, Alternate Master,and Slave Monitoring Ho

72 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only7. Choose Maintenance ->

73CHAPTERSun Proprietary/Confidential: Internal Use Only7Troubleshooting SwitchesThis chapter describes how to troubleshoot the 1 Gbit and 2 Gbit swit

74 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyThe Sun StorEdge network FC

Chapter 7 Troubleshooting Switches 75Sun Proprietary/Confidential: Internal Use OnlySwitchless ConfigurationsIn a switchless configuration (Sun StorEd

76 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use Only4. To restore the configurat

Chapter 7 Troubleshooting Switches 77Sun Proprietary/Confidential: Internal Use OnlyUsing the Switch Event GridThe Storage Automated Diagnostic Enviro

78 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003Sun Proprietary/Confidential: Internal Use OnlyTABLE 7-1 lists the switch e

Chapter 7 Troubleshooting Switches 79Sun Proprietary/Confidential: Internal Use Onlychassis.zoneAlarm Yellow “Switch sw1a was rezoned”This event repor